Refund Policy

Last Updated: January 1, 2025

At Landscape Design Courses, we are committed to providing high-quality educational content and ensuring customer satisfaction. This Refund Policy outlines the terms and conditions under which refunds may be issued for course purchases.

1. Eligibility for Refunds

1.1 Eligible Refund Requests

You may request a refund if:

• You request the refund within 30 days of the original purchase date
• The course does not meet your expectations or needs
• You experience technical issues that prevent course access (after support attempts)
• The course content significantly differs from what was described
• You purchased a course by mistake or accidentally made a duplicate purchase

1.2 Non-Eligible Refund Requests

Refunds will NOT be granted if:

• More than 30 days have passed since the purchase date
• You have completed more than 75% of the course content
• You have downloaded a significant portion of course materials
• You have received a certificate of completion
• You violated our Terms & Conditions
• You are requesting a refund due to lack of effort or engagement
• You simply changed your mind after completing most of the course

2. Refund Process

2.1 How to Request a Refund

To request a refund, please follow these steps:

1. Contact our support team at [email protected]
2. Include your order number and purchase date
3. Provide a brief explanation for your refund request
4. Allow up to 2-3 business days for our team to review your request

2.2 Refund Review

Upon receiving your refund request, we will:

• Verify your purchase information and eligibility
• Review your course progress and engagement
• Assess any technical issues reported
• Make a determination within 3-5 business days
• Notify you of the decision via email

2.3 Refund Processing Time

If your refund is approved:

• The refund will be processed within 5-7 business days
• Funds will be returned to the original payment method used
• Depending on your bank or payment provider, it may take an additional 5-10 business days for the refund to appear
• You will receive a confirmation email once the refund has been processed

3. Partial Refunds

In certain circumstances, we may offer partial refunds:

• If you have completed between 50-75% of the course content
• If you have accessed the course materials for an extended period but within the 30-day window
• If technical issues were resolved but caused significant inconvenience
• At our sole discretion based on individual circumstances

Partial refunds will be calculated based on the amount of content accessed and time elapsed since purchase.

4. Course Bundle Refunds

If you purchased multiple courses as a bundle:

• Refund requests must be made within 30 days of the bundle purchase
• If you wish to keep some courses but return others, a partial refund may be issued
• The refund will be calculated based on individual course prices, minus any bundle discount
• Retained courses will be charged at their regular individual price

5. Promotional and Discounted Purchases

For courses purchased at promotional or discounted prices:

• The 30-day money-back guarantee still applies
• Refunds will be for the actual amount paid, not the original price
• Promotional codes or credits used cannot be refunded or reinstated
• Special promotional offers may have specific refund terms communicated at time of purchase

6. Technical Issues

6.1 Support First Approach

If you experience technical difficulties accessing course content:

• Contact our technical support team immediately
• Provide detailed information about the issue
• Allow our team to attempt to resolve the problem
• Refunds for technical issues will only be granted if we cannot resolve the problem within a reasonable timeframe

6.2 User-Side Technical Issues

We are not responsible for technical issues caused by:

• Inadequate internet connection
• Outdated browser or software
• Device compatibility issues
• Failure to meet minimum technical requirements

However, we will work with you to find alternative solutions where possible.

7. Account Termination

Upon processing a refund:

• Your access to the refunded course(s) will be immediately revoked
• Any certificates issued will be invalidated
• Downloaded materials must be deleted (you agree to this by accepting the refund)
• You may not repurchase the same course at a discounted rate

8. Exceptions and Special Circumstances

8.1 Extenuating Circumstances

We understand that life circumstances can change. If you experience:

• Serious illness or medical emergency
• Family emergency or bereavement
• Natural disaster or force majeure events

Please contact us to discuss your situation. We may extend the refund period or offer alternative solutions such as course transfer or extended access on a case-by-case basis.

8.2 Course Updates and Changes

If we make significant changes to a course you have purchased:

• We will notify you of substantial content changes
• You may request a refund within 14 days of notification if the changes significantly alter the course value
• Minor updates and improvements are made regularly and do not qualify for refunds

9. Fraudulent Purchases

10. Chargeback Policy

Regarding credit card chargebacks:

• Please contact us directly before initiating a chargeback
• We are committed to resolving issues fairly and promptly
• Unauthorized chargebacks may result in account suspension
• We will provide documentation to payment processors for legitimate disputes
• Chargeback fees may be passed on to customers in cases of abuse

11. Gift Purchases

For courses purchased as gifts:

• The recipient may request a refund within 30 days of receiving access
• Refunds will be issued to the original purchaser's payment method
• The purchaser will be notified of the refund request
• Gift certificates or codes are non-refundable once generated

12. Subscription and Payment Plans

If courses are offered on subscription or payment plans:

• You may cancel anytime before the next billing cycle
• Refunds for subscription services will be prorated based on usage
• Payment plan purchases must be fully paid before course certificates are issued
• Missed payments may result in temporary access suspension

13. Currency and Exchange Rates

Regarding international transactions:

• All refunds are processed in the original purchase currency
• Currency conversion rates at the time of refund may differ from purchase
• We are not responsible for currency exchange losses
• Bank fees for international transactions are non-refundable

14. Refund Exceptions for Specific Circumstances

Refunds may not be available for:

• Live webinar or workshop components after they have occurred
• One-on-one consultation time already utilized
• Physical materials that have been shipped
• Third-party services or software included with courses

15. Student Success and Support

Before requesting a refund, we encourage you to:

• Contact our student support team for help
• Participate in course forums and community discussions
• Review all available course materials and resources
• Give the course adequate time and effort
• Utilize any provided support materials or additional resources

We are committed to your success and will work with you to address any concerns.

16. Future Credit Option

As an alternative to a refund, we may offer:

• Credit toward another course of equal or lesser value
• Extended access period for the current course
• Complimentary access to supplementary materials
• Enrollment in a different course better suited to your needs

17. Changes to This Refund Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website with an updated "Last Updated" date. Your purchase is governed by the Refund Policy in effect at the time of purchase.

18. Contact Information for Refunds

For refund requests or questions about this policy, please contact:

Landscape Design Courses - Refund Department
15847 Kabelo Meadow Apt. 342
Thembahaven, WC 5414
South Africa
Phone: +302856770948
Email: [email protected]
Registration Number: 53897601

Response Time: We aim to respond to all refund requests within 2-3 business days.

19. Fair Use Commitment

We trust our students and have created this generous refund policy in good faith. We ask that you use this policy fairly and not abuse the system by:

• Downloading entire courses and then requesting refunds
• Repeatedly purchasing and refunding courses
• Sharing course content before requesting a refund

Abuse of our refund policy may result in refusal of future refund requests and account termination.

By purchasing our courses, you acknowledge that you have read, understood, and agree to this Refund Policy.